What we collect
We may collect the following information:
Name, contact details, date of birth for some services
Information relating to your health or support needs for some services
Financial information for support services
Where we collect information about you from
When you give it to us directly:
To join a group
To access support services
Request information by receiving our regular bulletins/newsletters
Communicate with us for services, queries or advice
When you give permission to other organisations to share or it is publicly available:
When you ‘like’ or comment on our Facebook or Twitter account
When you are referred to us for a service by another organisation
When information is found in Charities Commission or Companies House website
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and for:
Internal record keeping
Using information provided to improve our services
For ensuring we can deliver an appropriate support service
Sending you emails about our services, events, important policy changes or other information which we think you may find interesting using the email address which you have provided.
How we keep your data safe and who has access
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Online forms and emails are encrypted
Network is protected and routinely monitored
Only trained staff, volunteers and appropriate contractors have access to your information
We use external companies to support us in processing some of our data eg our database. We have confirmed that these companies are GDPR compliant.
We may need to disclose your details if required to police, regulatory bodies e.g. safeguarding concerns or legal advisors
We will only ever share your data in other circumstances if we have your explicit and informed consent
Controlling your personal information
Our legal basis for collecting your personal data is a legitimate interest. We have assessed that in order to provide you with support, advice, training or information, we need to collect your personal data. We will not use any direct marketing, sales or fundraising promotions under our legitimate interest. You have a right to ask us to stop processing your personal data, and if it’s not necessary for the purpose you provided it to us for (e.g., registering for an event) we will do so. Contact us at firstname.lastname@example.org if you have any concerns.
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998 which describes the right for an individual to apply for a Subject Access Request at no cost. We will respond to your request within 40 days. If you would like a copy of the information held on you please write to email email@example.com.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
If you have any concerns about how we are processing your personal data and we have not been able to adequately answer your concern, you should contact the Information Commissioners Office to raise a concern here or telephone 0303 123 1113
This page explains what cookies are, what cookies are used and how they are used on this website, and advice on how to disable them.
What is a cookie?
Besides being a lovely biscuit with a cuppa; a cookie is a small unique text file that is stored on your computer by a website’s server, which only that server is able to use and read its contents. It will contain anonymous information such as a unique identifier, the website’s name and various letters and numbers.
How do I disable cookies?
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
For information on how to edit the cookie settings on your browser, please visit the relevant links below:
- Internet Explorer(https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies)
Measuring website usage through Google analytics
We use Google Analytics to view statistics on the way you use our website. We can check:
- how many people have visited our website and what content they look at.
- how many times documents have been downloaded.
- what people are looking for on our website. We use the following third-party cookies set by Google Analytics.
By continuing to use our site, you agree to the placement of cookies on your device. If you choose not to receive our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be.
For further information about cookies and further instructions on how to change your settings, please visit www.aboutcookies.org
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.